At Care Bazaar, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions below, you may request a return within 7 days of receiving your order.
1. 7-Day Return Policy
You may request a return within 7 days of delivery.
To be eligible for a return:
-
The return request must be submitted within 7 days of receiving the order.
-
The product must be in its original condition.
-
The product should be unused or only tested to the extent necessary to identify a defect or issue.
-
The original packaging, accessories, manuals, and other included items should be returned where applicable.
-
The product must not have been damaged through misuse, improper handling, accidental damage, or unauthorized modification.
For hygiene and safety reasons, certain products may not be eligible for return once used, opened, or damaged, except where the product is defective, damaged on arrival, or incorrectly supplied.
2. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.
We may request clear photographs or a video showing:
After reviewing the issue, we will provide the appropriate solution, which may include a replacement, exchange, repair, or refund depending on the circumstances and product availability.
3. Wrong Product Received
If you receive an item different from the one you ordered, please contact us within 7 days of delivery.
After verification, we will arrange an appropriate resolution and, where applicable, provide instructions for returning the incorrect item.
4. Change of Mind
If you simply change your mind after receiving your order, a return may be accepted within the 7-day return period provided the product meets our return conditions and has not been used, damaged, or altered.
Return shipping arrangements and any applicable costs for change-of-mind returns may be the customer's responsibility.
5. Non-Returnable Situations
A return may not be accepted if:
-
The 7-day return period has expired.
-
The product has been damaged because of misuse or improper handling.
-
The product has been modified, repaired, or tampered with without authorization.
-
The product is missing important accessories, parts, or packaging where these are required for the return.
-
The product shows excessive signs of use.
-
The issue is caused by normal wear and tear.
-
The customer provides incorrect or incomplete information that prevents the return from being processed.
6. Return Process
To request a return, contact our customer support team with:
Please do not send a product back before receiving return instructions from Care Bazaar.
Once the return is received, the product may be inspected to determine whether it meets the return conditions.
7. Refunds
If your return is approved for a refund, we will process the refund after the returned product has been received and inspected.
For Cash on Delivery orders, we may request the customer's bank or other appropriate payment details to process an approved refund.
The time required for a refund to reach the customer may depend on the payment method and financial institution.
8. Exchanges and Replacements
Where appropriate, Care Bazaar may offer an exchange or replacement instead of a refund.
Replacement products are subject to availability. If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.
9. Return Shipping
If the return is due to an incorrect item, confirmed damage on arrival, or a confirmed product defect, Care Bazaar may arrange or cover the applicable return shipping costs.
For customer-requested returns that are not related to a defect, damage, or fulfillment error, the customer may be responsible for return shipping costs.
10. Delivery Inspection
We recommend checking your parcel when it arrives. If you notice visible damage to the package or product, please document the issue with photographs or video and contact us promptly.
11. Order Cancellation
If you want to cancel an order, contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed once an order has been processed, packed, or shipped. If the order has already been shipped, the return process may apply instead.
12. Contact Us
For return, replacement, or refund requests, please contact Care Bazaar through the contact details provided on our website.
Website: carebazaar.online
Please include your order number in your message so we can assist you more quickly.
Important
Care Bazaar reserves the right to review each return request individually and determine whether the product meets the conditions of this policy. This policy does not limit any rights that customers may have under applicable Pakistani consumer protection laws.